At Tai Fabrics London (“we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect and process the following information:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase details
• Payment confirmation information
• Website usage data and cookies

We only collect information necessary to process orders, provide customer support, improve our services, and communicate with customers.

How We Use Your Information

Your information may be used to:

• Process and fulfil orders
• Arrange delivery services
• Communicate regarding purchases or enquiries
• Provide customer support
• Improve website functionality and user experience
• Prevent fraudulent transactions
• Send updates, promotions, or marketing communications where consent has been given

We do not sell or rent customer information to third parties.

Payment Security

All payments made through our website are processed securely using trusted third-party payment providers, including card payment gateways, PayPal, Apple Pay, and Google Pay.

We do not store or have direct access to your full payment card details.

Sharing Your Information

We may share limited customer information with trusted third parties where necessary to operate our business, including:

• Payment processing providers
• Delivery and courier services
• Website hosting and technical support providers

These third parties are only permitted to use customer information for the specific services they provide to us.

Cookies

Our website may use cookies and similar technologies to improve browsing experience, analyse website traffic, and help website functionality operate correctly.

You may choose to disable cookies through your browser settings, although some website features may not function properly.

Data Protection

We take reasonable security measures to protect customer information from unauthorised access, misuse, disclosure, or loss.

However, while we aim to use commercially acceptable means to protect your data, no method of internet transmission or electronic storage is completely secure.

Your Rights

Customers may request to:

• Access personal information we hold
• Correct inaccurate information
• Request deletion of personal information where applicable
• Withdraw consent for marketing communications

Requests relating to personal data may be submitted through our contact details provided on the website.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any updates will be posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through the contact information provided on our website.